Delivery Methods

Economy

Delivery time is estimated to be within 7 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item has been shipped.

However, we endeavour to ship orders on the next working day and have them delivered within 24 hours after dispatch.

Standard Collection

Our standard collection option is free, with orders available to collect within 4 working days. While we give this as an estimate, in most cases, collection time will usually be much sooner. We will send you an email when your item is ready to collect. Our address is Unit 17, The Stanley Centre, Kelvin Way, Crawley, West Sussex, RH10 9SE.

Delivery Frequently Asked Questions

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Why has my order not shipped yet?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

Can I collect my order?

You are more than welcome to come and pick your order up from us. We offer this service in two packages. Our standard collection comes at no cost to you and will be ready for collection within 4 working days. You can select this option at the checkout. Our address is Unit 17, The Stanley Centre, Kelvin Way, Crawley, West Sussex, RH10 9SE.

How will I know if my order has been dispatched?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.

How will I know if my order is ready to collect?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item is ready to collect from our warehouse.

Will I have to be in all day?

Depending on how your order is being delivered, the courier may be able to give you a window for delivery via the courier tracking number. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. If you are not going to be in, a clear note on the front door really helps the couriers.

In what condition should my order be delivered?

While all orders are made to a high quality and leave our shipment facility in a protected film, (packaging,) if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via enquiries@omegaservices.co.uk (sales@cut acrylicplastic.co.uk) within 24 hours with a description of the fault, and photographic evidence.

Do you deliver outside of Great Britain?

Currently, we do not provide any deliveries outside of Great Britain. We are also unable to deliver to any addresses on the Isle of Skye, Northern Ireland, Eire, Isle of Wight, the Channel Islands or the Scottish Highlands.

What is your normal delivery timescale?

Our normal delivery timescale is within 7 working days. Though, we also provide faster delivery options if required.